Capuchin Day Centre Supporter Charter

The Charter

As a charity receiving and seeking donations from the public, we at the Day Centre aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public.

Our pledge is to treat all our supporters with respect, honesty and integrity and to be transparent and accountable in our actions so that supporters and prospective supporters can have full confidence in the Day Centre.

We will accurately describe our activities and ensure we effectively apply all donations for their intended purpose and to further the mission of the Day Centre.

Our commitment to our supporters:

We commit to you, our supporters and prospective supporters that:

  • All fundraising will respect the rights and dignity of supporters, beneficiaries and the public;
  • Fundraising activities will not be unreasonably persistent, intrusive or place undue pressure on people to donate and that should someone not wish to donate, or wish to cease making a donation, that decision will be respected;
  • Beneficiaries will not be presented in a disrespectful way in promotional activities and, where possible and appropriate, beneficiaries will have an input into the promotional strategies of the Day Centre;
  • Fundraising will occur in an honest and truthful manner;
  • Fundraisers will act with integrity and not misrepresent the Day Centre, its needs for funds or how those funds will be applied;
  • Questions about fundraising activities and fundraising costs will be answered honestly and in a timely manner;
  • Information about the Day Centre’s charitable purpose and activities will be made freely available;
  • Charitable donations and gifts will be used for the purposes for which they were donated;
  • The Day Centre will take responsibility for our actions and be capable of explaining, clarifying and justifying those actions;
  • The Day Centre’s trustees and management will explain and account to supporters and the public for the Day Centre’s actions;
  • The Day Centre will operate in an open, frank and honest way and will ensure that transactions, operations, information and communications are easily understood by supporters and the public alike;
  • The Day Centre will clearly identify to supporters and the public the cause for which the fundraising is occurring and how donations will and are being used;
  • The Day Centre will provide ways whereby those interested can easily contact the Day Centre;
  • The Day Centre will have a procedure in place to address complaints.